VA Montana Health Care System

Pharmacy

Refilling Prescriptions

You can order your medication refills after you go home by telephone, by mail or online on the My HealtheVet web site.

• To order using a touch tone telephone, follow the steps shown below.
  • Step 1 – Dial 1-877-468-8387
  • Step 2 – Enter the number 1 for Pharmacy
  • Step 3 – Enter the number 1 to refill a prescription
  • Step 4 – Enter your full 9 digit Social Security Number followed by the # (pound) key.
  • Step 5 – Enter the number 2 for prescriptions
  • Step 6 - Enter the number 1 for refill
  • Step 7 – Enter the prescription number followed by the # (pound) key.

This 7-digit number can be found on the third line down from the top of the label on your prescription bottle or on the refill slip. (If there is a letter right after the prescription number, do not enter it.)

All prescriptions ordered by telephone will be mailed to your home address within 7-10 days

• If you do not have a touch tone telephone, you may mail your refill slips to the pharmacy. Please allow at least 14 days for your refills to be processed and mailed to your home address. 
• To refill your prescriptions on the internet, you must first register on the My HealtheVet web site (http://www.myhealth.va.gov). Once you have logged into your account, you can request refills online.

All of the above services, except for the inpatient pharmacy, are closed on all federal holidays.