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Montana VA Health Care System

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Returning Service Members

The OEF/OIF/OND Program provides -

  • VHA (hospital) and VBA (disability claim) benefits information to all returning Iraq, Afghanistan, and Kuwaiti veterans
  • Post Deployment intake exams which provide:
    1. Iraq/Afghanistan and TBI clinical reminders to identify high risk veterans needing further comprehensive evaluations.
    2. Documentation of injuries incurred in the combat theater.
    3. Assignment of Primary Care Provider for ongoing care.
    4. Initiation of referrals to Behavioral Care and Neurology for PTSD and Traumatic Brain Injury (TBI).
    5. Emergency room services if the following conditions have been met:  one primary care visit per year (prior to the ER visit) where one treatment, e.g. flu shot, medication refills, etc, was given.
    6. Case management of all Seriously Ill and Seriously Injured veterans for a minimum of two years.  High Risk veterans who are not Seriously Injured or Ill will be case managed based on clinical need and discharged when stable.
    7. Assistance with access to the disability claim process.

Contact Information

  • Program Manager
    • Phay Lloyd, RN, BSN. (406) 447-7665
  • Case Managers
    • Recruitment in process. Western Montana - (406) 447-7469
    • Francie Hasbrouck, RN. Eastern Montana - (406) 373-3671
  • Transition Patient Advocate (TPA)
    • Douglas Wright (406) 447-7832
  • Program Support Assistant (PSA)
    • Dean Forrey  (406) 447-7850

Special Eligibility and Coordination of Care for Combat Veterans Serving in Combat Theater After 11/11/1998- Returning Servicemembers (OEF/OIF/OND)

The Post-9/11 Transition and Care Management Program offers transitional assistance, case management and outreach services to all Veterans who have served after September 11, 2001 in their transition to civilian life. For more information about the various programs available for recent returning service members, log on to the Returning Servicemembers web site.

Veterans who served in a theater of combat operations also have special eligibility for VA health care. Under the "Combat Veteran" authority VA provides cost-free health care services and nursing home care for conditions possibly related to military service and enrollment in Priority Group 6 or higher for 5 years from the date of discharge or release from active duty, unless eligible for enrollment in a higher priority group.

Combat Veterans who enroll with VA under this enhanced Combat Veteran authority will continue to be enrolled even after their enhanced eligibility period ends, although they may be shifted to Priority Group 7 or 8, depending on their income level, and required to make applicable copays. Additionally, for care not related to combat service, copays may be required depending on their financial assessment and other special eligibility factors.

NOTE: The 5-year enrollment period applicable to these Veterans begins on the discharge or separation date of the service member from active duty military service, or in the case of multiple call-ups, the most recent discharge date.


Phay Lloyd, RN, BSN
Program Manager

Douglas Wright
Transition Patient Advocate

Dean Forrey
Program Support Assistant